Who we are
NeuroParts is a product of LOOP 3D Ltd, a company registered in the United Kingdom. LOOP 3D Ltd is the controller of the personal data described in this notice for this website and for NeuroParts accounts. You can reach us about anything in this notice at info@loop3dprinter.com.
What this notice covers
This notice explains how we handle personal data when you visit neuroparts.ai, sign up for NeuroParts at neuro.parts, or contact us. When a shop uses NeuroParts to manage its own customers, that shop is the controller of its customers' data and we process it on the shop's behalf, under our agreement with them.
What we collect
- When you visit this website: standard technical data that our hosting provider records, such as your IP address, browser type and the pages you request. This website sets no cookies and runs no advertising or analytics trackers.
- When you sign up or contact us: your name, work email, company and anything you choose to tell us.
- When you use NeuroParts: your account details, the files and messages you upload or connect, quotes, orders, invoices and records of how the service is used, so we can run and support it.
Why we use it
| Purpose | Legal basis |
|---|---|
| Running the website and keeping it secure | Our legitimate interests |
| Creating and running your NeuroParts account | Performing our contract with you |
| Answering your questions and booking demos | Our legitimate interests, or steps you ask for before a contract |
| Sending product news, only if you opt in | Your consent, which you can withdraw at any time |
| Keeping invoices and accounting records | Our legal obligations |
AI features
NeuroParts uses AI models to read drawings, suggest prices, draft replies and check parts. When you use these features, the content involved is sent to our AI provider to produce the result. Our provider does not use this content to train its models. AI suggestions never change your prices, rules or messages until a person on your team accepts them.
Who we share it with
We do not sell personal data. We share it only with service providers that help us run NeuroParts, under contracts that require them to protect it:
| Provider | What they do |
|---|---|
| Vercel | Hosts this website and the NeuroParts application |
| Supabase | Stores account and application data |
| Anthropic | Provides the AI models behind NeuroParts features |
| Google Fonts | Serves the fonts this website uses, which means your browser connects to Google |
| Unipile, Microsoft, Intuit | Connect WhatsApp, LinkedIn, Instagram, email and QuickBooks, only when a shop turns these connections on |
Some of these providers process data outside the UK. Where they do, we rely on safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum or adequacy regulations.
How long we keep it
We keep account data while your account is open and for up to 12 months after it closes, so you can come back or export your records. We keep invoices and accounting records for 6 years, as UK law requires. Server logs are kept for a short period, normally no more than 30 days.
Your rights
You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or move it to another service. Write to info@loop3dprinter.com and we will reply within one month. If you are not happy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes to this notice
If we change how we use personal data, we will update this page and change the date at the top. For significant changes we will also tell NeuroParts customers by email.